In keeping with my earlier post, The Joy of Selling, once I returned home there was a little surprise waiting for me. The dreaded semi-annual management meeting, a two day affair, with speakers, workshops, wining and dining ( that’s what we do) and some looking back or forward in this channel of the wine business we have found ourselves nestled within.I read on the occasional blog about how misdirected the wholesale/distribution channel is. And there are many things that need addressing. But we are not evil people; in fact most of the folks I work around and with are good family people. Sure we might not all share the same political persuasion and we may look differently at the horizon of the wine future. But we are all in the boat together and we are rowing like hell to make a difference for our industry and our families. We are not the problem; perhaps those who look, from the outside in, do not know of our camaraderie or our devotion to this business. I am always humbled and impressed when I spend a day or two, sequestered with my peers. No, we definitely are not the problem. So let the whiners and the naysayers say whatever they like, we aren’t going away. In fact, we’re stronger than any dirt the toxic blogger or two can throw in our direction.
If it sounds like I'm drawing a line in the sand with the direct marketers, I’m not. Let them try to dismantle the last 75 years of this industry. And if they can build a better framework, so be it. But as a past president of India, Radhakrishnan, once said, it is easier to destroy than to create. Much easier to talk about how corrupt and outdated the wine industry is rather than pitch in an actually do the heavy lifting of raising the tide for all boats.
There are reports and studies that postulate how important this industry is. I don’t need to read every one of them. All I need to do is look in the eyes of my colleagues to know this is a vital and necessary business for now.
Over those two days last week, we took a break from meeting and piled into two buses, 79 of us. Our group represents the state management for a large wholesaler here in Texas. With about 2,700 employees, our mission is to provide leadership and direction, along with making money and building brands. And while there are plenty of essential employees up and down the org-chart, we are tasked with steering the ship. It’s a big ship, one in which on any given day, over 150,000 cases of product are being delivered. That’s about 1,200 40-foot containers. Amazon can’t handle that, nor can USPS, FedEx, UPS, DHL or any number of delivery companies. Physically improbable.
Our buses took us to the Milestone/Viking center, where we were broken into 9 groups (8-9 people per group) for an “Iron Chef” burger cook-off. We had a set time to assemble a burger. There were three essential segments of this contest; 1) the idea of the burger, what it was conceptually, 2) Selling it to the judge (the pitch), and 3) what it tasted like. Our group, made up of folks from their late 20’s to their late 60’s, got together and we moved pretty fast through the concept of the burger. Assembling it, along with eighth other groups, took a good deal of teamwork and co-ordination, along with making sure we didn’t “overwork” the idea of the burger. It all flowed pretty well. Meanwhile the other teams were brainstorming and trying to come up with their idea of the perfect burger.
Hey, it could have been anything, but the burger was the fulcrum upon which the teams directed their attention. The idea was to transfer some of that energy, in the days to come, with other projects and working outside of our normal groups.
Through the process I snapped shots of the other teams, people I have known, some for as long as 25 or more years. People I admire, but because we are all so darn busy and directed in our tasks, we seldom get the opportunity to hang out and do these kinds of exercises. Remember there are 2,700 people whom we usually are directing out attentions to.
I know this sounds real Pollyanna and I am sorry, I cant help it, but I was really stoked about getting to be involved in an exercise in which when it was all said and done we sat down and ate what we dreamt up along with a glass of wine or a nice pale ale.
Folks seemed to really light up over this event, lots of laughing and great, great memories.
The next day, we went back to the conference room and continued with our workshops and discussions, back to business. But as if to put icing on the cake, we took a short break to recognize one of our peers who was turning 70 that day.
As the cake rolled up and we all sang “Happy Birthday” to him, I saw a colleague who was not only surprised but also very pleased that we not only celebrated his birthday, but a birthday, that in many industries the person would already have been retired and celebrating it quietly. Not so in the wine and spirits business. No, we’re a spirited bunch and we need all hands on deck, from 24 to 70 and counting. That bodes well for some of us other silverbacks in the pack, who just want to swing from the trees and make a little difference in the world we have found ourselves in.
So, folks looking on the outside in want to call what we do, and who we are, wicked? I call it the home team, and am very proud to be on it.
A. How can we believe a man who would sell out his friends?
Being born with a pair of beady eyes was the
The Lone Ranger: Only you, Tonto, know I'm alive. To the world,
I have hunted you so long, I have become you.
I think what I think. I hate you all.
How many times do I have to tell you?
Well, Clarice - have the lambs stopped screaming?
Never send a monkey to do a man's job.
Last month at the Illuminati estate in Abruzzo, I had lunch with my people. No, they weren’t Sicilian or Calabrese cousins. They weren’t my co-workers or clients meeting me in Italy. It was much more visceral than that, almost tribal in the connection. I was invited to have lunch with a wine sales team, guys who sell to wine shops and restaurants in Rome.
Over the years I've had many meals at Illuminati. In the early days we had meals on the second floor of the old house, sometimes outside. If it was cold we’d invade the dining room. As the winery grew and the Illuminati family redesigned the old stable on the main floor, we settled into the space they called the Luperia, a space with a kitchen and an open hearth. And a larger dining room. Many great memories exist in this room, but I had never sat down to eat with my own regiment. And during those years, friend and cellar master, Agostino, has opened many a bottle for us to enjoy. We’ve grown into the job together.
I was really excited about this meal. I was prepared to pick the brains of rookie and veteran alike. Who would know better the travails of selling wine than a salesman from Rome? What kind of kickbacks did the Roman restaurateur demand? How did one go about getting control of the wine list or selling a wine from Abruzzo to a Sardegnan? I was hoping for all mysteries to be revealed.
Dino Illuminati, the patriarch of the estate, motioned for me to sit next to him. Lunch is serious business for Dino and he didn’t want anyone to get too near him with idle chat. He wants to eat and drink first. I know the drill. When Dino and I sit down we both go after food and wine pretty well much in the same way. Except Dino has a capacity that I will never be able to match.
One of the older veterans sat across from me. He reminded me of one of the salesmen back home. This gent had a peaceful air about him, he was the elder statesman; he grew up in Amatrice in northern Lazio.
I asked him how his route was. Was it competitive? Cutthroat? Was it hard to collect money? Did you get resistance with all the new wines coming out? What about the prejudices of owners from one region against the wines of another region (i.e. Piedmont vs. Tuscan). I was surprised to be reminded that they don’t go around tasting wine, sampling as we call it. Now they just carry their list, with maybe some Gambero Rosso review (very big in Rome) and the price list. Pretty cut and dry. Rome was a city that was prepared for all comers, and has been this way for hundreds if not thousands of years. Anything goes.
I was looking for their “hook”. How did they catch the big fish? Figuring Rome would be like NY or LA or Houston, there was always the particular technique that worked for the peculiarity of the particular city.
He was a thoughtful guy. And we were starting to drink pretty well by then. The big slurpy purple stuff they make in Abruzzo that they call “Montepulciano in purezza.” All the while the young salesmen would come over to him and bear hug him or jostle him around. You could tell these guys liked working with each other; there was camaraderie among them.
“Alfonso, what really works best is the rapport we build with our customers. Trust, time and relationship.” Ah, the “R” word. So the secret was, there is no secret; daily treading, pressing the flesh, and being reliable. Showing up. Building trust. Just like almost everywhere else.
Look at these people. They’re having fun. They’re enjoying their lives. They’re enjoying each other.
I told some stupid story, trying to be funny, about a sales experience here in The States, but I don’t think the experience translated so well to their frame of reference. No matter, platters of grilled lamb, sausage and pork were pulling up to the table and we soon were diverted to the main course.
After lunch we went outside for espresso and cigars and fresh air, what a combo, eh? The sales crew had to get back to Rome. It was only three hours we’d had to sit down and break bread, but in that time I felt like a huge gift had been dropped in my lap; An afternoon with my selling tribe; with the young ones, the veterans, the crazy ones, the calm ones. Its not a closed brotherhood but it is a deep connection, to capture what is growing right out there in the land and transform it to wine and take it to Rome and NY and Austin and try and share with all those folks in those places these amazing miracles in bottles. Not just wine, but the lives, of Spinelli and Spinozzi and Illuminati and you and me and anyone that wants in on this.
This is the joy of selling. This is why I am on the wine trail in Italy and anywhere else the road takes me.
My faith has been restored. In Texas. In Italian Wine. In Italian wine in Texas. In Restaurants in Texas. And in the whole chasing after windmill exercise that we do when we attempt to bring the Word of Wine to the outer edges of civilization. I finally got my groove on, and in Marfa, Texas, no less. Word to Sancho: Flyover country has been secured and made safe.
My background in the arts didn’t have me getting all wiggly and wobbly as we spent some free time strolling among the buildings at the
Cochineal
We met
A new day, and we find ourselves in front of Chef Maiya Keck of
As I was cogitating what I would order, a woman stepped up to get her to go order. When I heard her voice I said to myself, “That is the voice of Isabella Rossellini.” I then looked to her and made eye contact. Were those the eyes of Isabella Rossellini? It wouldn’t be out of the question that someone like her would be here, seeing as this was the week for the Marfa annual Open House. I looked her over and she seemed to resemble Isabella from one of the scenes of Blue Velvet. I would encounter her later in the day, when perhaps that little mystery would be solved.
The falafel at the Food Shark was one hellatiously good lunch choice, though the Falafel Forage might be a little more difficult in these parts.
A block away was the
We set up the wines, Italian and otherwise. As the folks rambled into the tasting we were able to talk to folks a little more in depth. Isabella came up to me and we had a little talk about opera. She was from Germany: not Isabella. Or was she in some kind of character for the evening. I‘ve seen too many David Lynch films.
One lady, Virginia Lebermann, who has 
Next morning we met up with Virginia Lebermann to look over the new
After all, we don’t come here looking for some worn out windmills. We came out to see what was in store for us in the future, here in flyover country. In a bright, stark, clear-cut way, we were shown what might be in store for us. If we keep our eyes, and our minds, open.
I’ll keep this one short, the sun is rising, and we have many miles to cover in these next few days.
The terroir of Marfa.
There is an oasis of chefs and food lovers, from Marathon to Terlingua to Marfa, and this is my annual check-up to make sure they get all the Italian wine they will need for the winter months.
As with many places in Texas there is a recognizable effect of the terroir on the people who live and come to live in these places. There is a concentration of energy that is brought to the surface slowly, like the thousands of oil wells that populate the territory. Pumping slowly, constantly, until every last drop is captured.
I like the mixing of terroir, from a bottle of wine, to a bowl of garden fresh vegetables, to a table of folks from all over the world, sharing wine and food and ideas. Terroir as a global force, uniting. Ok, so I’m getting pensive.