I’m in my local Whole Foods. Self-checkout. I have about $60 worth of groceries and on the WF app it says $10 off your next $50 grocery order with code “APP10.” The self-checkout monitor has his eyes glued to the screen of his phone and I call him over for help. He comes over reluctantly. “I can’t help you.” It’s not like he tried anything. “I’ll get my manager.” OK.
She comes over. “This looks like for a delivery order,” she says, not really looking at my screen. I reply, “It doesn’t say that. It says $10 off your next $50 grocery order. This looks like a grocery order to me.” She flips a few switches, can’t find it, and finally just gives me a credit on the $9.67 item in my bag. Not $10, but close enough. That’s service in 2026.













