Guido Terreni is running out of time. And he knows it. Terreni, who is in his mid-50’s, left a comfortable and prestigious job as president of Bulgari’s watchmaking division, to go to work for a smaller watchmaker, Parmigiani Fleurier, as their CEO. What does this have to do with Italian wine? I pondered this thought as I glanced through a recent interview with him. I’ve been getting interested in watches, thanks to a friend of mine who is shoulder deep in the study of horology and timepieces.
I’d noticed, when I would go to Italy, that the Italians loved watches and timepieces. In fact, it borders on a national mania. I would always have a dependable watch on, but my Italian counterparts would have these electronic sundials and steampunk chronometers flashed upon their wrists. It was fascinating to observe.
That said, I’ve been running the idea up the flag pole that the Swiss watchmakers could impart some valuable lessons upon the Italian viticultural landscape. This quote (with additional following ones) from Terreni that really drove this idea home was this:
“Emotions don't come from the turnover that you make or the profit that you make. Emotions come from what you can give in terms of pleasure to people who buy the products and crave what you are making. This is something that evolves over a long period of time.”
We often pooh-pooh the notion of emotionality, as if it is an uncontrolled, irrational thing. You read in the business pages that the stock market is going haywire, running amuck, feeding off emotions, and one might get the idea that an emotional basis might not be most stable foundation. But Terreni thinks differently. It’s how one captures loyal customers, and keeps them. I find this path to be a solid one, as it was something that I saw again and again. If you’re just filling a slot, making a product for a possible demand, it could be very successful. But it might be a flash in a pan. Look at some of the classic wineries in Italy, they seem to be more like watchmakers than trendsetters. They are moving from generation to generation, at a slower pace, with not quite such a steep angle of ascension. But they are moving towards their summit. That’s part of their evolution.